Question 1

Do prices include VAT?

Accepted Answer

Yes. All consumer prices include 20% VAT and are shown in euro and in Bulgarian lev at the fixed rate of 1 EUR = 1.95583 BGN.

Question 2

How long does delivery take?

Accepted Answer

Delivery takes 2–7 working days, subject to supplier availability and personal confirmation of your order.

Question 3

Which couriers do you use?

Accepted Answer

We deliver with Econt and Speedy — to a courier office or to your address, chosen at checkout.

Question 4

How much is delivery?

Accepted Answer

Flat rates: 3.90 € to an Econt or Speedy office or locker and 4.90 € to your address. Delivery is free on orders over 100 €. There is no extra fee for cash on delivery.

Question 5

How can I pay?

Accepted Answer

Cash on delivery or online by card.

Question 6

Do you offer team discounts?

Accepted Answer

Yes, based on the total number of items in the cart: 10–19 items — 5%, 20–49 items — 10%, 50–150 items — 15%. For more than 150 items we prepare an individual quote.

Question 7

Is there a first-order discount?

Accepted Answer

Yes, the code WELCOME15 gives 15% off your first order. It works once per email and does not stack with the quantity discount — the larger one applies.

Question 8

Can I order for a whole clinic?

Accepted Answer

Yes. In the company portal you register your organisation, invite your staff, they choose models and sizes, and you place one combined order with an invoice.

Question 9

Do you issue company invoices?

Accepted Answer

Yes. At checkout tick that you need an invoice and enter your company details.

Question 10

Which brands do you carry?

Accepted Answer

Pastelli (made in Italy), Cherokee, Dickies, Healing Hands and Infinity.

Question 11

Can I choose the sleeve length?

Accepted Answer

For Pastelli models, yes. On the product page you choose short, 3/4 or long sleeves, depending on what is available in the selected colour.

Question 12

How do I choose my size?

Accepted Answer

If you are between two sizes, contact us before ordering and we will help you choose.

Question 13

Can I return a uniform with embroidery or print?

Accepted Answer

No. Garments embroidered or printed to your order cannot be returned.

Frequently asked questions

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Frequently asked questions.

Frequently asked questions